FAQ

We’re here to make your precious metals journey simple and stress-free. This FAQ page was designed to answer the questions we hear most often from our customers.  Whether you’re new to numismatics, gold and silver buying or, are an experienced collector you should find the helpful answers right here. If you don’t see what you’re looking for, our team is always just a call or message away.

Buying & Selling Precious Metals

What types of precious metals do you sell?

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How do I place an order?

Browse our catalog, select your items, and add them to your cart. During checkout, you’ll verify your identity for compliance and select from multiple secure payment options.

Can I sell my precious metals to Gold Depot?

Yes! We buy gold, silver, and other precious metals at the best available market rate. Contact us for an evaluation or quote.

Do you charge premiums above spot price?

Yes. All retail bullion carries a small premium over the spot price to cover minting, handling, and dealer costs. We work hard to keep premiums as competitive as possible, so you get more ounces for your money.

Precious Metals & IRA

What is the difference between bullion and numismatic coins?

Bullion coins and bars are valued based on metal weight and purity. Numismatic coins may be worth more due to rarity, age, or condition. While bullion is the most cost-effective investment for most buyers, numismatics appeal to collectors.

How can I invest in precious metals through an IRA?

Gold Depot offers an IRS-approved Precious Metals IRA program. Eligible bullion (generally .999 fine gold or silver, with exceptions like the American Gold Eagle) can be held in your IRA for retirement. Contact our IRA division for step-by-step guidance.

Are all gold and silver products IRA-eligible?

No. Only certain coins and bars that meet IRS purity standards qualify. Gold must be at least .995 fine (except American Gold Eagles), and silver must be at least .999 fine.

Storage, Shipping & Safety

How are my metals shipped?

We provide insured and discreet shipping to ensure your order arrives safely. Delivery times vary by location.

How can I store my metals safely?

You have two options:

Home storage in a high-quality safe for immediate access. Depository storage in a secure, insured facility for long-term protection. Many IRA customers choose depository storage for compliance.

Taxes, Privacy & Reporting

Will Gold Depot report my purchases to the government?

No, not under ordinary circumstances. Dealers are only required to report in limited cases, such as cash payments over $10,000 or certain very large transactions. Your privacy is always protected.

Do I have to pay taxes on my metals?

When you buy: Some states charge sales tax on precious metals, others do not. When you sell: The IRS treats precious metals as “collectibles,” subject to capital gains tax. If you hold metals for more than one year, long-term gains may be taxed at up to 28%. Always consult a tax advisor for personal guidance.

Market Education

Why should I invest in physical metals instead of mining stocks or ETFs?

Physical gold and silver are tangible assets that you directly own. Stocks and ETFs carry counterparty and market risks. Precious metals offer diversification, liquidity, and a hedge against inflation and currency weakness.

Are gold and silver prices manipulated?

Large financial institutions have been fined for market manipulation, but in the long run, supply and demand drive prices. Many investors see current suppression as an opportunity to acquire metals at a discount to their true value.

What happens when it’s time to sell?

Gold and silver are highly liquid. You can sell back to Gold Depot at competitive market rates, or to other dealers worldwide. Because metals are recognized globally, you can convert them into cash, assets, or even use them for barter if needed.

Is silver considered money?

Yes. Silver (and gold) have been recognized as money for thousands of years. Unlike paper currencies, they hold intrinsic value and remain trusted globally.

Customer Service

What if I’m not satisfied with my purchase?

If you’re not satisfied with your order, please review our Return Policy to see what your order is eligible for and how to arrange a refund or a return. If you still have questions or need help please see the below for information on the many ways to contact a Gold Depot associate. 

How can I contact Gold Depot?

You can reach us by phone at 1-800-733-8813, email us at info@golddepotonline.com, or send us a message by filling out the form on our Contact Us page.

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Still have questions? We want to help you. Please Reach out to us!